Politique de remboursement

Our return policy guarantees that you can return your order without giving a reason within 14 days of receipt. 

If you would like to exchange an item for a different size/version, you can return your item to us for a refund and then place a new order to get the item of your choice. We will refund the money for the returned item.

If you would like to return your item(s), please send a email to info@lusada.nl. We will provide you with the correct shipping information. 

LUSADA cannot accept returns on items purchased during a giveaway or sale. 

Please do not use scissors or knives to open your package; you can just tear open the package. Returns with scissors or knife markings will not be accepted.

Items must be returned to us in an unused and unwashed condition, deemed fit for resale with the tags still attached. Please be very careful when trying the products, for example make sure you are not wearing any makeup, perfume, deodorant or anti-transparent that could leave marks on the product as we cannot arrange exchange or refund for any item that will be returned to us with any marks or stains. 

Please inspect items thoroughly upon receipt as we will only accept products that are returned to us in their original condition and are suitable for resale unless we have advised in advance that an item is defective. 

Delivery charges are not refundable.

 

Return adress :

Lusada 

Marconiweg 5

3442 AD

Woerden

The Netherlands